Sustainability Guide for BPO and IT Companies

A Practical Guidebook for BPO and IT companies in BiH on Starting Their Journey Towards Sustainability

The publication is designed as a guide for BPO and IT companies in Bosnia and Herzegovina to identify and manage environmental and social risks, which will ultimately result in new opportunities for economic, environmental and social benefits. Integrating sustainability practices into business operations is an essential step towards a sustainable future.

The Guide is also available for use to anyone entering the market, planning a start-up or considering a career in the BPO and IT sector. The content of this publication provides insight into the future trajectory of BiH companies in this sector, as it becomes one of the most developed and prosperous in the country.

Sustainability Guide for BPO IT Companies

Funded by the Government of Switzerland through the activities of the MarketMakers Project

Country Bosnia and Herzegovina

Year 2023